Last Updated: 1st July 2026
We are committed to providing reliable shipping across Australia and New Zealand. Please review the details below to understand how your order will be processed and delivered.
All standard orders are dispatched from Australia. Bulk or commercial orders may be fulfilled via alternative arrangements where required.
SHIPPING DESTINATIONS
We currently ship within Australia & New Zealand
Shipping Costs and Delivery Timeframes
Total delivery time consists of handling time plus transit time.
Standard Shipping Australia
Handling Time: 1–2 business days (Monday to Friday)
Transit Time: 5–10 business days (Monday to Friday) Excludes Customs Processing Time
Cost: Free Shipping
Standard Shipping New Zealand
Handling Time: 1–2 business days (Monday to Friday)
Transit Time: 5–10 business days (Monday to Friday) Excludes Customs Processing Time
Cost: $20.00 Flat Rate New Zealand Shipping
Delivery timeframes are estimates only and may vary depending on your location, courier availability, and external factors such as weather or peak periods.
Order cut-off Time
Orders placed before 12:00 PM AEST (Brisbane time) on business days are typically processed the same day. Orders placed after this time, on weekends, or on public holidays will be processed on the next business day.
Delayed Orders
If you’ve purchased an item that is not listed as being on backorder or presale, and you haven’t received shipping confirmation after 10 business days, please contact us. Make sure to include your order number and full name so we can give you an update.
Delivery Terms
We use a range of trusted third-party courier and shipping providers, including services accessed via platforms such as Interparcel, as well as carriers such as Australia Post and other national couriers. The courier selected will depend on your order size, delivery location, and service availability.
Once your order has been dispatched, you will receive a shipping confirmation with tracking details.
To the extent permitted by law, risk in the goods passes to you upon delivery to the address provided at checkout. Please ensure that your delivery details are accurate and that the delivery location is secure.
If your order is lost or damaged in transit, please contact us and we will assist you in accordance with your rights under the Australian Consumer Law.
Tracking Your Order
Every order comes with tracking.
Once your order has been processed and dispatched, you’ll receive tracking information via email or phone. Use this tracking number to follow your order’s progress and see where it is at any time.
Express and Special Shipping Options
Need your order faster? We can arrange express shipping, insurance, or signature on delivery for an additional cost.
How It Works:
- Contact us before placing your order
- We’ll calculate the cost difference between standard and your requested option
- You pay the difference in shipping cost
Important: You must contact us before placing your order so we can add a note and coordinate the special shipping for you.
Contact us at:
Email: support@wildplanetgroup.com
Phone: +61 (0) 429 033 383
Address Changes
Need to change your delivery address? Act quickly!
24-Hour Window: Address changes must be requested within 24 hours of placing your order
After 24 Hours: We cannot guarantee we’ll be able to change the address or redirect your package without additional charges. Late address changes may also delay your delivery date.
If you need to change your delivery address, contact customer service immediately support@wildplanetgroup.com
Multiple Addresses
We do not ship to multiple addresses within a single order. Please place separate orders for each delivery address.
Address Accuracy
You are responsible for providing accurate and complete shipping information at checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete address details.
Backorders
When products are on backorder, we clearly mark them on our website and product pages with an estimated restock timeframe.
Processing Order: Backorders are fulfilled on a “first in, first served” basis. Orders placed first will be processed and dispatched first once stock becomes available.
Handling Time: Once backordered stock arrives, the standard 1-2 business day processing time applies.
Business Accounts: During high-demand periods, we may prioritize fulfillment for wholesale and business accounts to ensure product availability for retail customers.
Lost or Delayed Items
If your order is delayed, lost, or arrives damaged, please contact us at support@wildplanetgroup.com and we will work with the courier to resolve the issue as quickly as possible.
Contact Us
If you have questions about shipping or your order, please contact us:
Email: support@wildplanetgroup.com
Phone: +61 (0) 429 033 383